96vip Privacy Policy
Your personal information is completely safe with us. This policy provides a full description of how 96vip collects, uses, and stores your data.
About This Policy
96vip ("we", "us", "platform") is a trusted online entertainment and betting platform in Bangladesh. When you register, play, or use any service on our website 96vip.cam, certain personal information is collected by us. This privacy policy explains how we use that information, who we share it with, and how we keep it secure.
By using our services, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact our support team directly via live chat or email.
This platform is for individuals aged 21 or older only. We do not knowingly collect any information from minors.
What Information We Collect
96vip collects various types of information to ensure a seamless and secure service experience for you. The categories of that information are described below.
Personally Identifiable Information
Information you provide when registering:
- Full name and username
- Date of birth (for age verification)
- Email address
- Current address (including district and division)
- National ID or passport number (required for KYC verification if needed)
Financial and Payment Information
We collect the following information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account number and routing information (for bank transfers)
- Transaction history and amounts
For security purposes, we do not store any full card numbers or PIN codes.
Gaming and Activity Information
Information automatically collected while you use the platform:
- Play history, bet amounts, and results
- Login time, session length, and frequency
- Preferred game types and categories
- Bonus and promo code usage records
Technical Information
Information collected from your device and network:
- IP address and geographic location (down to the regional level)
- Browser type, version, and operating system
- Device type (mobile, tablet, or desktop)
- Cookie and session data
- Referral URL and navigation patterns
How Your Information Is Used
96vip uses your information only for lawful and specific purposes. Those purposes are listed below:
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and other financial transactions
- Performing age verification and KYC (Know Your Customer) processes
- Preventing fraud, money laundering, and other misuse
- Providing customer service and support
- Creating bonuses, promotions, and personalized offers
- Monitoring responsible gaming and imposing limits when necessary
- Improving platform performance and user experience
- Fulfilling legal and regulatory obligations
- Sending information about new services via email, subject to your consent
We never sell your personal information to third parties for commercial purposes. We follow a strict policy when it comes to sharing information — see the section below for details.
Information Sharing with Third Parties
96vip may share your information with third parties in the following limited and specific circumstances:
Service Provider Partners
Necessary information may be shared with trusted technology partners who assist us with payment processing, technology infrastructure, fraud detection, and customer service. These partners operate under strict confidentiality agreements and may only use your information for their specific services.
Legal Obligations
When disclosure of information is required by law, court order, or a lawful request from a government authority, we comply with that directive. Before such disclosure, we will make every reasonable effort to notify you, unless restricted by law.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the successor entity. This privacy policy will remain in effect in such cases.
What We Do Not Do
- We do not sell your information to advertisers or marketing networks
- We do not create profiles for any third-party advertising without your consent
- We do not share any information with competing platforms
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 96vip website to improve your experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the basic functionality of the website — maintaining login sessions, managing security tokens, and saving language preferences. Without them, the site will not work properly.
Functional Cookies
These cookies are used to remember your preferences and settings — for example, your preferred game category, display settings, and similar personalized items.
Analytical Cookies
Used to analyze patterns of site usage and improve platform performance. Data collected from these cookies is processed in aggregate and anonymous form.
You can disable cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.
The Security of Your Information
96vip follows industry-standard security technologies and practices to protect your data. Our security framework is built on the following layers:
- All data transmission is secured through SSL/TLS encryption
- Database-level encryption — stored data is also kept secure
- Two-Factor Authentication support
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Limited employee access — only authorized individuals can view information
- Employee privacy and data protection training
However, no method on the internet is completely impenetrable. We are committed to ensuring the highest level of protection, but complete security cannot be guaranteed. If you notice any unusual activity on your account, notify our support team immediately.
How Long Information Is Retained
We retain your information only as long as necessary — to provide services, fulfill legal obligations, or meet legitimate business needs.
Active Accounts
Your registration, transaction, and gaming data will be retained for the entire duration your account remains active. This is necessary to provide you with continuously improving service.
After Account Closure
Even after an account is closed or deleted, financial and identity-related information may be retained for a defined period to meet regulatory requirements. Transaction information is generally retained for a longer period.
Data Deletion Requests
Where there is no legal obligation to retain it, you may request that your personal information be deleted. Please submit this request via email to [email protected].
Your Privacy Rights
As a 96vip user, you have certain important rights over your own information:
Right to Access
You may request to view what types of information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Object
You may object to the processing of your information for specific reasons.
Data Portability
You may request to receive your information in a structured and readable format.
Right to Restrict Processing
In certain circumstances, you may ask for the processing of your information to be temporarily paused.
To exercise any of the rights above, email [email protected] or contact us via live chat. We will generally respond to your request within 30 days.
Protecting Minors' Information
96vip is strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21, and they are not permitted to open an account.
Age verification is mandatory at the time of registration. If we become aware that a minor is using our services, their account will be suspended immediately and all collected information will be securely deleted.
If you believe someone you know is using 96vip despite being a minor, please inform our support team.
Changes to This Policy
96vip may update this privacy policy from time to time. This may be necessary due to service improvements, addition of new technologies, or legal changes.
For significant changes, we will notify you via your registered email and display a notice in a clearly visible place on the website. If you continue using the platform after the changes, you will be considered to have accepted the new policy.
Therefore, we recommend that you visit this page regularly and stay informed about any changes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, you can contact us:
Privacy-Related Contact
Live Chat: 24/7 support available in Bengali
Email: [email protected]
We generally respond to all privacy-related requests within 2-3 business days.
For more details, you can also visit our Terms & Conditions and Responsible Gaming pages.